pathetic experiance with sbi for closing saving account

i have a bank account with sbi since 2007 which was my first bank i have closed this bank account.i had passed through very pathetic journey to close this account.
First off ,i tell you what types of document you need to close SBI Saving account?
1.Bank Passbook
2.Bank cheque book
3.ATM cum Debit card
4.Balance in your bank account (min Rs.150 , off which Rs.47 will be deducted as a bank acc closing charge by SBI)
when you will go to SBI for closing your bank account, first off they will try to convience you for not closing your account.tell them clearly , i have to close my account as it’s not possible for me manage.even i have to pay yearly rs.114 for Atm charges and yearly Rs.60 for sms charges.
after visiting 2-3 window they will start process.
My top reason behind closing SBI A/c:-
1.Long quee for any work.
2.Not a good internet banking like ICICI or other private banks have. will not get proper information for any work as most of sbi have work load.
4.Every time you need time for work with banks.

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